Thank you for your generosity in supporting SAFA BAITUL MAAL TRUST and participating in our programs. We rely on the commitment of our donors and participants. Please review our policy regarding refunds for donations and cancellations for program fees.
Refund Policy for Donations
Donations made to SAFA BAITUL MAAL TRUST are processed to fund our various charitable activities and programs. As these funds are immediately allocated to support our mission, all donations are generally considered non-refundable.
Refunds for donations will only be considered under the following limited circumstances:
Processing Error:
A technical error resulted in the donation being processed multiple times (Double Charge).
Clear Mistake:
A clear and demonstrable error by the donor in entering the amount (e.g., accidentally adding an extra zero), provided the request is made immediately.
To request a donation refund under these circumstances, please contact us at safabranches98@gmail.com or phone at 9394419898 within 2 days of the transaction date. Decisions on donation refunds are made at the sole discretion of SAFA BAITUL MAAL TRUST.
Cancellation and Refund Policy for Program/Event Fees
This section applies to specific fees collected for participation in defined activities, such as workshops, training programs, camps, or paid events.
A. Cancellation by Participant
Participants may cancel their registration for an event or program by providing written notice via email to safabranches98@gmail.com or phone at 9394419898.
Sufficient Notice:
Cancellations received at least 7 days in advance of the scheduled program/event start date will be eligible for a full refund of the fee paid.
Late Cancellation:
Cancellations received at least 7 days in advance of the scheduled program/event start date will be eligible for a full refund of the fee paid.
No-Show/Same-Day Cancellation:
Participants who fail to attend or cancel on the day the program begins will not be eligible for a refund.
B. Cancellation by SAFA BAITUL MAAL TRUST
If SAFA BAITUL MAAL TRUST is forced to cancel a program or event due to low enrollment, staff unavailability, or unforeseen circumstances:
Full Refund:
Participants will receive a 100% refund of the program fee paid.
Processing and Disbursement
Processing Time:
Approved refunds (for both Donations and Program Fees) will be processed and issued within 15 business days of the approval date.
Method:
Refunds will typically be made using the original method of payment (e.g., credit card reversal, bank transfer). Processing times may vary depending on the financial institution.
Force Majeure:
We are not liable for delays, cancellation, or modifications to programs caused by events beyond our reasonable control (Force Majeure), including but not limited to natural disasters, acts of terrorism, civil unrest, strikes, government orders, or unforeseen operational difficulties. In such cases, we will strive to offer the best possible alternative, such as rescheduling the event.
Force Majeure:
We are not liable for delays, cancellation, or modifications to programs caused by events beyond our reasonable control (Force Majeure), including but not limited to natural disasters, acts of terrorism, civil unrest, strikes, government orders, or unforeseen operational difficulties. In such cases, we will strive to offer the best possible alternative, such as rescheduling the event.
Governing Law and Jurisdiction (Applicable in Hyderabad, Telangana, India):
This Refund and Cancellation Policy shall be governed by and construed in accordance with the applicable laws of Hyderabad, Telangana, India. Any disputes arising under or in connection with this policy shall be subject to the exclusive jurisdiction of the courts located in Hyderabad, Telangana, India. We abide by the relevant provisions of the Consumer Protection Act, 2019, to ensure fair and transparent dealings.
Contact Us:
For questions or concerns regarding this policy, please contact the administrative office of SAFA BAITUL MAAL TRUST at:
Email:
mailto:safabranches98@gmail.com
Phone:
tel:9394419898
Address:
4-9-126/A/2/1 Musk Mahal Huda Attapur Rajendranagar K.V.Rangareddy Telangana 500048